Frequently Asked Questions (FAQ)
What is BLOO LUCKY?
BLOO LUCKY is an online platform that organizes tombolas, where participants can purchase tickets for a chance to win exciting prizes. A portion of the funds raised by the platform is dedicated to supporting vulnerable individuals in Haiti, Mexico, and the USA.
How can I participate in a tombola?
To participate, simply register on our platform, choose the tombola you wish to enter, and purchase your tickets.
What is the minimum age to participate?
The minimum age for participation in our tombolas is 18 years. You are required to provide accurate information regarding your age during registration.
How are the drawings conducted?
Drawings for each tombola are held on the specified date and time outlined in the tombola description. Winners will be notified via the email address provided during registration.
What payment methods do you accept?
We accept a variety of payment methods, including credit and debit cards. Please visit our payment page to see the available options.
Can I get a refund if I change my mind?
Tickets purchased are non-refundable, except in specific circumstances detailed in our Terms and Conditions.
How are the prizes delivered?
Prizes will be delivered to winners through the method specified in the win notification. It is crucial that the contact information provided is accurate.
What if I forget my password?
If you forget your password, you can reset it by using the “Forgot my password” option on the login page. A link will be sent to you to create a new password.
How is my personal information protected?
We take your privacy and the security of your personal information very seriously. We implement robust security measures to protect your data from unauthorized access.
Can I contact support if I have more questions?
Absolutely! If you have any further questions or need assistance, you can reach out to us at subscribers@bloolucky.com, and we will be happy to help you.
Can I participate in multiple tombolas at the same time?
Yes, you are welcome to participate in as many tombolas as you like. Each tombola has its own costs and conditions.
What happens if a ticket number turns out to be the winner?
If your ticket number is the winner, you will be notified via the email provided during registration. Please ensure to check your inbox and spam folder.
What type of prizes can I win?
Prizes vary by tombola. You can find detailed information about the prizes offered in the description of each tombola.
How can I stay updated on upcoming tombolas?
We recommend subscribing to our newsletter and following us on social media for the latest updates on new tombolas and prizes.
What should I do if I don’t receive the win notification?
If you do not receive a notification of your win and believe you should have won, please contact us at subscribers@bloolucky.com with your participation details.
Can I transfer my ticket to another person?
Tickets are personal and non-transferable. You cannot sell or transfer your ticket to another individual.
Is there a limit on the number of tickets I can buy?
There is no limit on the number of tickets you can purchase for a tombola unless otherwise specified in the tombola description.
What measures do you take to ensure the transparency of the drawing?
We are committed to conducting drawings fairly and transparently. We utilize a random drawing system and maintain comprehensive records of each tombola and its winners.
Can I cancel my participation in a tombola?
Once you have purchased tickets for a tombola, you cannot cancel your participation or request a refund.
How can I contact the support team?
You can contact our support team by emailing subscribers@bloolucky.com. We strive to respond to your inquiries promptly.